Support & Maintenance

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BANKS Transactions
Broker

COMPANIES Making Financial
Operations Easy

MICROFINANCE Operations
Management

PUBLIC ADMINISTRATION Payment Flow Optimization
and Public Debt Management

FinTP for Banks

FinTPc for Companies

FinTP for Public Administration

FinTPm for Microfinance

As a first step in the assessment of the solution’s suitability for the customer’s specific business needs, Allevo offers business analysis and consultancy services.

Here is a repository of articles, publications and interviews on Allevo in both local and international media.

Allevo provides software solutions for financial institutions of all sizes for processing financial transactions.

HomeServicesSupport & Maintenance

Support & Maintenance

Service

Bronze

Silver

Gold

HelpDesk

HelpDesk
3 cases / month

Dedicated contact
Unlimited cases
Enhanced resolution time

Monthly proactive support

1. Environment health check

2. System status and suggested actions report

3. Customer intervention tracking

Custom support

1. Remote interventions (all that apply):

configuration
analysis and diagnosis
incident reproduction on Allevo environments
temporary or final solution suggestion
delivering the solution on the test platform
assistance for solution testing and validation
solution promotion on the production environment

2. Solution test scenarios

3. Assistance requests for historical (at least 60 days old) incidents

4. Customer platform administration

5. Additional documentation

6. Information or guidance requests for provided documentation

Special support services (on an yearly basis)

1. Technical or business consultancy

Max 2

2. Business continuity assistance

Max 2

3. Software optimization

Max 2

4. Underlying software upgrade consultancy

Max 2

5. Backup policy or strategy consultancy

Max 2

6. Configuration management

7. Version management

Note:
included services

Blanks: services are optional and can be contracted on a one by one basis. Packages are differentiated by agreed SLA conditions. Allevo ensures a full range of maintenance services for its products, from limited user support, fixing malfunctions, publishing new versions or releases, the right to use any patches (corrections or modifications) or any new releases, up to compliance to industry regulations and standards.